Sam Brown, MD, has a number of articles and documents related to humanizing ICU.
Gabriel Heras La Calle has a website related to humanizing ICU. http://humanizandoloscuidadosintensivos.com/en/weve-got-a-plan/
Animal-assisted intervention in the ICU: a tool for humanization
Failures in the Respectful Care of Critically Ill Patients: Prevalence and Risk Factors
Seeking Humanizing Care in Patient-Centered Care Process: A Grounded Theory Study.